Privacy Policy

Last updated: July 9, 2026

Introduction

Synalux LLC (“Synalux,” “we,” “our”) operates the Synalux POS platform (pos.synalux.ai). This Privacy Policy describes how we collect, use, and protect personal information when you interact with restaurants that use our platform.

Information we collect

Phone number — provided via caller ID (voice ordering), WhatsApp message, or online checkout form. Used to send order confirmations and payment links.
Name — provided during the ordering process for order identification.
Email address — optionally provided for email receipts.
Order details — items ordered, order total, payment status.
Payment information — processed securely by Stripe. We do not store credit card numbers.

How we use your information

To process and fulfill your restaurant orders.
To send transactional SMS or WhatsApp messages about your order (confirmation, payment link, pickup notification).
To send email receipts when requested.
To improve our ordering system and customer experience.

We do not use your information for marketing or promotional purposes.

Mobile information and messaging consent

We do not share, sell, or transfer your mobile phone number, messaging consent, or opt-in data to any third parties or affiliates for marketing or promotional purposes.

Your phone number is used solely to send transactional messages related to your restaurant order. Messaging consent applies only to the specific order transaction you initiated.

Data sharing

We share personal information only with:

The restaurant you are ordering from — to prepare and fulfill your order.
Stripe — our payment processor, for secure payment processing.
Twilio — our messaging provider, for SMS and WhatsApp message delivery.

We do not sell your personal information to third parties. We do not share your information with third parties for their marketing purposes.

Data retention

Order data is retained for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data by contacting us at privacy@synalux.ai.

Data security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS), secure payment processing (PCI-compliant via Stripe), and access controls on our systems.

Your rights

Reply STOP to any SMS to opt out of messaging.
Request access to or deletion of your personal data.
Contact us with any privacy concerns.

Contact us

For privacy-related inquiries:

Synalux LLC
Email: privacy@synalux.ai
Web: synalux.ai