Terms of Service

Last updated: July 29, 2026

1. Overview

Synalux LLC (“Synalux,” “we,” “our”) provides a restaurant point-of-sale and ordering platform (“Synalux POS” or “the Service”) that enables customers to place food orders via phone, WhatsApp, and web. By using the Service, you agree to these Terms of Service.

2. Messaging terms

If you affirmatively opt in through a separate optional, unchecked checkbox on the Synalux POS web form or checkout, Synalux LLC may send direct transactional SMS messages including:

Message frequency: typically 1–3 messages per order, up to 15 messages per month. No marketing messages.

Message and data rates may apply depending on your carrier plan.

Opt out: Reply STOP to any SMS to unsubscribe. Reply START to opt back in or HELP for assistance.

Consent remains active for the direct Synalux POS program at that number until you reply STOP. Providing a phone number, placing an order, accepting these Terms, or saying “card” during a voice call does not itself grant SMS consent. Consent is not a condition of purchase or service.

Messages from +1 (833) 991-5203 identify Synalux POS as the sender. Appointment scheduling, healthcare, AAC, authentication, marketing, and downstream client-branded messages use separate programs and are not part of these messaging terms.

3. No third-party marketing

Your mobile phone number, messaging consent, and opt-in information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We send messages solely for the direct Synalux POS transactional purposes listed above. We do not engage in third-party marketing, lead generation, or promotional messaging of any kind.

4. Orders and payments

Orders placed through the Service are between you and the restaurant. Synalux facilitates the ordering process but is not responsible for food preparation, quality, or fulfillment.

Payments are processed securely through PCI-compliant payment processors. Synalux does not store your credit card information. Refunds are handled by the restaurant according to their refund policy.

5. Acceptable use

You agree not to:

6. Labor, Tax, and Compliance Tools

Synalux POS provides tools to assist with labor calculations, tip pooling, and tax collection. However, Synalux does not provide legal, HR, or tax advice, and does not guarantee compliance with federal, state, provincial, or local laws (including but not limited to FLSA or CA Labor Code). The Restaurant is solely and strictly responsible for verifying the accuracy of all payroll, overtime, and tip-distribution calculations. Synalux assumes no liability for wage claims, penalties, or tax discrepancies.

7. Age-Restricted Items

Synalux POS may provide merchant-side controls for lawful age-restricted sales. The direct Synalux POS toll-free SMS program does not send messages about alcohol, tobacco, cannabis, CBD, or other age-restricted orders. Merchants remain responsible for all age and identity verification required by law.

8. Pre-Authorizations and Open Tabs

By opening a “bar tab” or pre-authorizing a payment card, you consent to a temporary authorization hold on your payment method. You authorize the Restaurant to capture the final total, including applicable taxes and a customary gratuity, if the tab is left open or abandoned.

9. Limitation of liability

Synalux provides the Service “as is.” We are not liable for service interruptions, order errors by the restaurant, or any indirect damages arising from your use of the Service.

10. Changes to these terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms.

11. Contact

Synalux LLC
Email: support@synalux.ai
Web: synalux.ai

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