Synalux LLC · Synalux POS

SMS & Messaging Policy

Last updated: July 29, 2026

Program scope

Synalux LLC sends optional transactional Synalux POS texts for order confirmations, secure payment links, payment receipts, pickup and delivery notifications, and customer-care responses. This program does not include marketing, promotional campaigns, appointment scheduling, healthcare, authentication, AAC, age-gated content, or messages sent under a downstream client's brand.

How customers opt in

Dedicated web form: customers enter their phone at /sms-consent and select a separate checkbox that is optional and unchecked by default.
Online ordering: checkout offers the same optional, unchecked transactional-SMS checkbox. A customer can place an order without selecting it.
Voice orders: voice orders do not create SMS consent. A payment link or order text is sent only if the calling number already opted in through the dedicated web form or the optional checkout checkbox. Otherwise the order remains available for payment at pickup without a text.

Consent is stored by normalized phone number and a version of the written disclosure shown. It remains active for the direct Synalux POS program until the recipient replies STOP. Entering a phone number, accepting legal terms, making a voice selection, or merely placing an order does not itself grant SMS consent.

Web-form disclosure

I agree to receive automated transactional text messages from Synalux LLC (Synalux POS), including order confirmations, secure payment links, payment receipts, pickup and delivery notifications, and customer-care responses. Message frequency is typically 1–3 messages per order, up to 15 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or service.

Message frequency and rates

Frequency is typically 1–3 messages per order and no more than 15 messages per month for ordinary use. Actual frequency depends on orders and customer-care requests. Message and data rates may apply.

Opt out and help

Reply STOP to opt out. Reply START to opt back in, or HELP for help. You may also email support@synalux.ai.

Privacy and third-party sharing

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.

Synalux LLC does not sell, rent, or share mobile numbers or messaging consent for marketing or promotional purposes.

Separate messaging programs

Appointment scheduling, healthcare, AAC, authentication, and client- branded messaging use separate sender registrations and separate opt-in records. They are not sent from the Synalux POS toll-free number under this program.

The Synalux POS toll-free program also does not send messages about alcohol, tobacco, cannabis, CBD, or other age-restricted orders.